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    1. jadess is offline

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      #1

      Trade show order delay - Contacting my supplier regarding shipping times

      There are two manufacturers / vendors that I have currently have wholesale accounts with. I usually place new orders them via e-mail. My orders are usually shipped within a few days.

      I recently attended a trade show and placed new orders with them in person at their booth at the show. It has been almost two weeks since the trade show and I haven't heard anything from them about my orders.
      I'm assuming they received many new orders during the show and are pretty busy right now trying to keep up.

      I'm wondering if it would be fine for me to e-mail and ask for an estimated shipping time. I don't want to appear rude/impatient, at the same time I'm curious when my orders will ship. I'm out of stock on some of the items I usually get from them.

      Pardon if I sound ignorant.. My business is still new and I'm still learning things. I just want to be sure I'm doing things proper and appropriately, and maintain a good relationship with my suppliers.
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    2. WholesaleMod's Avatar
      WholesaleMod is offline

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      #2
      Hi Jadess,

      Be polite about the situation, explain in your email everything you have told us in your post. Tell them that you understand that they might have busier times around the dates of a trade show event, and that you would like more information about when to expect your order to be shipped. Just be polite, honest and humble when contacting your supplier and there should be no reason for you business relationship to be harmed.

      To avoid similar situations, you might want to consider ordering higher quantities of stock in advance in the weeks/months before your supplier is due to attend a trade show. Try following your suppliers' trade show schedule and plan ahead. You could also place a one time larger order so you will have some spare stock aside for similar situations.

      Hope this helps
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    3. sguptaet is offline

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      #3
      When used to exhibit, I always made sure I asked the customer when they would like there order shipped. If I knew beforehand there may be delays due to the tradeshow rush, or waiting for stock, then I'd inform the customer.

      If it has gone passed the promise day (or if not specified, your usual ship time), then definitely email them. They should not take any offence. This is business, and timelines are part of business. Don't feel shy to ask for an update. Ultimately, they are there to make you happy. If not, find a new supplier.

      Next time you go to a show to buy, if they don't ask for your preferred ship date, make sure you specify one. That will help them prioritize their orders also.

    4. decoroilpaintings is offline

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      #4
      I think you should find several suppliers for the fast shipping because sometimes if there is a trade show, the factcory will get more orders than usual, so it will delay the shipping time. You may make an agreement with the suppliers about how long shipping will take when they have a trade show. I think reminding them before the trade show starts is necessary.

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