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    1. wholesaleinsight's Avatar
      wholesaleinsight is offline

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      #1

      Keep your Business Promises - Online and Offline

      Do promises make you feel uncomfortable? Does it bring up images of bad promises, broken or forgotten? If promises make you queasy, then youre not trying hard enough or you dont take them seriously. On some level, promises are unsettling because you dont have to keep them.

      When working on major projects, you should create a structured routine that is right for the task at hand and a team that complements the promises made to each other. The work I complete today allows you to start your day tomorrow. The dark side of not fulfilling promises is one disappointment after another.

      In reality, our reputation is founded on this ability, or lack thereof. There are lots of people who are wonderful artists at making great promises but never fulfilling them. When this happens, nothing gets done, and they are forgotten about when the next project comes along. Others are afraid of promises, scared of accountability, hiding underneath their lowered expectations. Have you heard of the phrase I cant promise you anything, but Ill try? Why would you want to go about conducting business with people that way? Without promises, nothing will get done, and the person afraid to commit will never be picked again.

      Look on the bright side, projects allow you to develop and heighten your commitment abilities. I should say that commitments can, and at times, be renegotiated. This is normal. People change. But if renegotiated promises become the standard, then nothing will get done, at least in a timely fashion. And, just as you guessed, you dont get called to work on the next project.

      When youre working with other people, taking a 10-15 minute promise meeting is highly effective. Each person will describe how they are doing completing promises. They must report on promises completed if needed. They also make new promises at the right time in the near future. You end the meeting by asking others for help or offering your help to others. A 5-8 person team will finish a promise meeting in about 15 minutes.

      To make promises and to fulfill them is the God of all Gods. It must be a significant part of the world, not a separate thing or intangible idea too complex to understand. We are in the moment, center stage, open to the nothingness, but still hopeful.
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    2. SallyA is offline

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      #2
      I know making promises and keeping them is very important to our reputations and our business. Sometimes, though, legitimate things, like an unexpected serious injury or death to a close family member, happen. It could also be that prep work, like research for the project, is much more difficult than expected and what you need to know takes a lot longer than expected to find.

      I'm not trying to find ways to make excuses, but I do wonder what you should do if a promise, specifically one to meet a deadline, cannot be kept and how detrimental that is to your reputation.
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    3. toolguy is offline

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      If something like an injury or death happens, it's very possible that you would not be able to meet a promised deadline or keep other promises; however, keeping the promise would be impressive. Otherwise, if you make a promise or set a deadline with a business associate or customer, that promise needs to be kept for the sake of your reputation and the reputation of your business.

    4. HazelR is offline

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      I am pretty sure that if something catastrophic happened to you then those you had made a promise to would be understanding. It is probably wise to have a definite back up plan for such (unlikely) events. At the end of the day the customer deserves to receive the product or service, and being kept informed on delays and disruptions will help smooth the way to a successful relationship.

      if you are a small business owner do you have a 'plan b?' Have you looked into insurance to cover losses incurred by illness or injury to yourself or close family? Both are essential and worth the time, effort and cost.

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