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    1. Tweet33 is offline

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      #1

      Why is my item or order "Stopped and Destroyed" in Customs

      I recently sold video game software to a winning bidder on eBay. I shipped the package from Miami, Florida. However, it never reached my customer, who lives in Australia. I later found out that it had been destroyed by Australia Customs. Could someone tell me why an item, such as a video game, is "Stopped and Destroyed" in Australia Customs?
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    2. Randy is offline

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      #2
      You should check the country's customs website for information on restricted and prohibited items. In your case, you should view the list on Australia Government Customs and Border Protection Site (prohibited and restricted imports).
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    3. Tweet33 is offline

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      #3
      Thanks so much for the link. Of course, one of the restricted import items is computer or interactive games that describe or depict violence, terrorist acts, and drug use. The video game that I shipped is 50 Cent: Bulletproof, which, if you can’t tell from the title alone, depicts some serious violence. I can see why Customs stopped it en route...I sold several of these video games to my customers in other countries without any problems. Oh well. I guess I need to review the prohibited items list more carefully when I ship to other countries in the future.

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      #4
      I understand your frustration. I bought several flavored cigarettes from a tobacco seller who lives in France but I never received the item. The package was supposed to arrive one week ago at New York. I later talked to a US Customs Agent who told me the package was stopped and destroyed by US Customs because it was a banned item. I was real surprised because in the spring of 2009, I received a shipment of 50 packages of flavored cigarettes to the United States without any problems.

    5. Randy is offline

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      #5
      Have you been under a rock? The FDA banned flavored cigarettes as of September 2009, due to the Family Smoking Prevention and Tobacco Control Act. President Obama signed the law, which gives the FDA the power to regulate tobacco products. It is now illegal in the United States to buy or sell most flavored cigarettes, such as candy, spice, herb, cola, fruit, and coffee flavors. As a result, border agents have to block imports of most flavored cigarettes. However, you can still buy and sell menthol-flavored cigarettes, as well as other cigarette products that are now labeled as cigars (e.g. Djarum Blacks)

    6. Thank you for this post:

      Tradewindow (01 Feb 2013)

    7. MTP85 is offline

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      #6
      I purchased several leather and alligator bags from the US that were scheduled to arrive to my customer in Australia over a week ago. I don't know why it is taking so long. How do I track the package on the UPS website?

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      #7
      To track a package, go to the UPS website and hover over the tracking tab. Then, select Track Shipments and type the package's tracking or InfoNotice number in the text box. The tracking number is given to you at the time of shipping and can be found on your invoice. Click the Track button and follow the on-screen instructions to view the status and location of your package. Since the item goes through Customs, delays may occur beyond the original delivery estimates.

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