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    1. leahw is offline

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      #1

      When a customer wants shipping back-up

      I am a drop shipper (new to this business) and I'm having a hard time with some customers that want back-up details (billings) for shipping. I'm not the one who is shipping these products. I'm ordering from other companies and having them drop-ship to my customers. I get a lot of free shipping but I charge shipping to the customers. How can I provide them with some sort of back-up when I'm not shipping and sometimes not being charged?
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      #2
      Hi Leahw, do you mean that customers want to receive a pro-forma invoice before placing an order? I am not 100% sure what you mean by back-up details. There is nothing wrong with issuing a pro-forma invoice when you are having an item drop shipped, a pro-forma invoice is issued in advance pending the issuance of the final invoice. See Pro forma - Wikipedia, the free encyclopedia
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      #3
      I do many pro-forma Invoices for pre-pay orders. I mean what do you do when your customer wants the actual shipping bill with their shipping charges on it. I don't have an actual shipping bill a lot because I'm not the shipper for one, and a lot of times I get it for free. If I was charged shipping from the vendor then I would make a copy of my Invoice (that I had to pay) and white out all costs except shipping. But if I'm not charged shipping, it would be like making up an Invoice.
      What do you do?

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      #4

      Quote:

      Originally Posted by leahw View Post
      I mean what do you do when your customer wants the actual shipping bill with their shipping charges on it. I don't have an actual shipping bill a lot because I'm not the shipper for one, and a lot of times I get it for free.
      If you are using drop shippers, I presume you are including their shipping costs in the item's price. You can simply offer free shipping to your customers (since shipping prices are included within your items prices), or alternatively try to find an average shipping cost per product and increase the shipping charge in your site's shopping cart based on the number of units ordered by your customer.

      Free shipping is always desirable online, online buyers hate shipping charges with a passion, they don't want to feel there is a difference between buying online and offline. Therefore the first option should be your aim.

      However if you want to go with the second option, let's say you use two drop shippers, and your drop shipper one charges $5 shipping per item, while your drop shipper two charges $4 per item. That means that you have an average per product shipping cost of $4.50 per item, calculated using [($5+$4)/2]. Sounds a bit complicated, I'd be keen to choose option one above, unless your drop shippers have a fixed high shipping charge independently of the number of items ordered.

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      #5
      I'm an accountant also and also trying to run this business, so I can know how to figure out averages. I don't include the price of shipping in my products. I guess I could start to. I guess what I meant, is what documentation can I provide a company (customer) of a shipping bill. I have had some ask me for the proof of what I paid and am charging them. I don't have any proof because I'm not shipping the product.

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      #6

      Quote:

      Originally Posted by leahw View Post
      I have had some ask me for the proof of what I paid and am charging them. I don't have any proof because I'm not shipping the product.
      You could always say that, as a business, you cannot reveal your sources, but point the customer to your feedback on a popular portal, or (if you can) offer to send them details of 2 references from past customers.

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