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    1. Germany Or Florida is offline

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      #1

      Website Contact Information

      I wonder if you guys can help with out with this… I know that it’s a legal requirement to show your contact information on your website, to let customers reach you if they need to. I also have a P.O. Box given to me by my dropshipper for returned merchandise, and I think they are ok with the fact that my customers use it.

      But, what if you have more than one dropshipper supplying you? I don’t want to be handling returns that are meant for the dropshipper, so setting up a P.O. Box myself cuts into my products and wastes time. I guess the first thing to do is to ask the dropshipper if I can use their P.O. Box as my own contact information. Even if I have to pay extra I believe it’s worth it. So, is there something I haven’t considered?
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    2. The Recyclarolla is offline

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      #2
      The only thing to think about is that a P.O. Box seems off by plenty of people, plus a simple whois search will list your address from the time when the domain was registered.

      Also, lots of dropshippers will list your contact info as the sent address, then your customers would never know who the dropshipper is, as a policy they do not give away their company information and many people like it that way.
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    3. Germany Or Florida is offline

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      #3

      Quote:

      Originally Posted by The Recyclarolla View Post
      The only thing to think about is that a P.O. Box seems off by plenty of people, plus a simple whois search will list your address from the time when the domain was registered.
      No problem, Im only displaying an address for returns since its legally required. I only do this because I don't want to read email from disgruntled customers. And I paid for whois privacy to conceal my home address.

      Quote:

      Originally Posted by The Recyclarolla View Post
      Also, lots of dropshippers will list your contact info as the sent address, then your customers would never know who the dropshipper is, as a policy they do not give away their company information and many people like it that way.
      My dropshipper supplies their P.O. Box address and my logo on the paperwork being sent out with all my orders, identifying their company as the place to send your returns without letting the customer know who they are. This is helpful for all parties involved, obviously I dont want my customers to know who my dropshipper is, and my dropshipper wants to increase sales through me doing all the hard work.

    4. The Recyclarolla is offline

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      #4
      After doing a bit of digging it looks like you must list your registered business address and not just a P.O. Box

    5. Germany Or Florida is offline

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      #5
      I believe that doesnt apply when youre an independent trader. If you are a registered business, you are required by law to state your business address. Since Im self-employed, and not a registered business, I can be working from home, and displaying that information isnt a smart move. Ill look into it, but from what I can see, youre only required to show your contact information if you are a business.

    6. ebaytrader is offline

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      #6
      Did you two get this sorted out?

      I had a similar talk with another associate about this type of situation for eBay sellers and I think its mandatory to show your address on there too. How many of you actually list your address? (I do, only because I have to, and it builds up trust.)

    7. Mr. Moore is offline

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      #7
      If you run a commercial website, even if youre a sole trader you ought to show your contact address.

      If you let customers order via your site then you must show your contact information in accordance with your local laws.

      If you sell on eBay the requirement is still there as selling regulations still apply, the idea is to have your address be shown before receiving payment. But, I can see the need to protect your identity as buyers are shown a complete address before payment.

      Its kind of a grey area, the law says it should be displayed but the risk of being targeted for identity theft would give a solid argument to conceal your home address.

      The other option is to get a virtual office, this way you have a business address, it builds trust with your customer unlike a P.O. Box but it will cost a penny to maintain.

    8. The Recyclarolla is offline

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      #8
      I use my home address on my site (correspondence only), I dont have it on eBay yet but I will put it on my me page, and I dont think its a wise move to show it on my listings.
      The virtual office seems like a good option for successful traders, but from what I know I realize its a legal requirement to list your registered business address if you are a legal entity, which if that is from your home address then you would have no other option but to show it?

    9. Jed Genzo is offline

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      #9
      Fascinating topic as I am a sole trader too, showing your home address is leaving your front door wide open for scammers to walk right in and take whatever they want.

    10. Lambert is offline

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      #10
      Whatever you do, if you do it alone, you are a sole trader, which means you should follow any legal regulations that govern the business you are involved in.

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