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    1. experience is offline

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      #11

      Quote:

      Originally Posted by deanclark View Post
      Nice discussion thread. China has captured most areas of the Indian market. Mostly, China items have no warranty, no guarantee, all is down to the luck of the customer...
      There are two points in your post and I will answer both.

      1. Yes China has captured a large part of the manufactured goods market but far from all of it. People talk about low price goods and China is always mentioned. The fact is it is often possible to buy cheaper in other countries, or if not cheaper, you can often buy better quality at the same price.

      2. All is not down to the luck of the customer unless a) you are buying retail ex China, or b) you are a reseller and have not been careful in locating ethical and reliable suppliers.
      To learn safe overseas sourcing and how to buy small (or large) quantities at best prices see→ http://provenchinasourcing.comLearn to find genuine manufacturers and negotiate small orders at prices way below what wholesalers charge. Written after my health enforced retirement and provides insider information from veteran with experience exporting 1978-1987 importing since 1987 Learn to import the easy way

    2. whitelabel is offline

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      #12
      Thanks for sharing!

    3. aliceshana is offline

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      #13
      Good view on the business with chinese factory, including the culture. Since I am working in my company for 4 years and my company is located in the industrial area, frankly speaking it really depends on the factory you choose.

    4. Chanbly Electronic is offline

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      #14

      Quote:

      Originally Posted by deanclark View Post
      Nice discussion thread. China has captured most areas of the Indian market. Mostly, China items have no warranty, no guarantee, all is down to the luck of the customer...
      Basically, most of the suppliers in China are regularized. If you come across a Chinese supplier who doesn't provide any product guarantees then you should work with someone else. Consider that some goods don't need after-service, such as Gifts and other low value goods. Before you select your supplier, try to learn more about them.

    5. experience is offline

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      #15

      Quote:

      Originally Posted by Chanbly Electronic View Post
      Basically, most of the suppliers in China are regularized. If you come across a Chinese supplier who doesn't provide any product guarantees then you should work with someone else. Consider that some goods don't need after-service, such as Gifts and other low value goods. Before you select your supplier, try to learn more about them.
      Chanbly Electronic is quite correct on both counts. In my 22 years of importing I always dealt with suppliers who honored their obligations. There were occasionally some shipments that did not quite meet my strict QC standards, but because these standards had already been well established in our discussions before ordering, there was no problem having the goods replaced. Such instances were quite rare, and after building a good relationship with the suppliers thoe problems were almost non existent.

      It certainly is vital to do your due diligence when considering a new supplier, and not to rush into placing an order. A sample followed by a small trial order will usually help buyers get to know the quality, and how the supplier operates.
      To learn safe overseas sourcing and how to buy small (or large) quantities at best prices see→ http://provenchinasourcing.comLearn to find genuine manufacturers and negotiate small orders at prices way below what wholesalers charge. Written after my health enforced retirement and provides insider information from veteran with experience exporting 1978-1987 importing since 1987 Learn to import the easy way

    6. experience is offline

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      #16

      Quote:

      Originally Posted by Chanbly Electronic View Post
      Basically, most of the suppliers in China are regularized. If you come across a Chinese supplier who doesn't provide any product guarantees then you should work with someone else. Consider that some goods don't need after-service, such as Gifts and other low value goods. Before you select your supplier, try to learn more about them.
      It seems that the main objective of the original excellent post has been lost sight of in recent posts.

      Mrs Whiskers (the OP) was clearly intending to provide guidance for commercial importers, but some of the recent comments seem to relate to individual consumer purchases.

      Whatever the goods are that are being purchased commercially, the importer must be confident that they will be satisfactory, even if they are low value goods.

      Commercial importers need to establish a relationship with their suppliers that will ensure that Quality Control (QC) requirements are met every time. One way of being sure that QC is meeting specifications is to have inspections done in China, but for the importing business that I ran for 22 years before retirement, that was not a practical solution.

      With a lot of prior experience as an exporter to Asian countries, I knew how to rapidly develop a mutual trust in our relationships, with the result that as an importer I was granted an open account by every supplier I dealt with. As a part of that arrangement, they trusted me to do final QC checks after receiving the goods, and if the goods did not meet requirements, I did not have to pay.

      Occasionally it was necessary to return goods, but that was quite rare. Usually photographs were sufficient.

      This system worked so well that when I franchised my business in 4 countries I taught it to my franchisees, and they in turn were all granted the same privileges. Since retirement I now include details of this procedure in my book on importing.

      The main point of this post is to show that developing good relationships with Chinese suppliers is extremely important. Even several years after retirement I still exchange greetings with former suppliers on important occasions.
      To learn safe overseas sourcing and how to buy small (or large) quantities at best prices see→ http://provenchinasourcing.comLearn to find genuine manufacturers and negotiate small orders at prices way below what wholesalers charge. Written after my health enforced retirement and provides insider information from veteran with experience exporting 1978-1987 importing since 1987 Learn to import the easy way

    7. Thank you for this post:

      cabinnature (18 Jun 2013)

    8. FISBIZ is offline

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      #17

      Quote:

      Originally Posted by experience View Post
      The statement Dipper has quoted is from an early post in this thread.

      In my latest post in this thread, 21 Jan 2013, I made a statement which I believe puts us in agreement: "If you can be absolutely certain that you are dealing with a genuine supplier, it might be OK to use W.U. for a small amount."

      My warning in the earlier post from which Dipper has quoted was in the context of Mrs Whiskers obviously addressing new importers making initial contact with suppliers. In those circumstances Dipper's advice about checks being necessary before reaching the payment stage is exactly right, and I would also urge importers to do careful checking of suppliers.

      If a new importer is dealing with a supplier who offers PayPal as a payment option, that is something which is cost free to the buyer and relatively risk free. I have found some quite large manufacturers who now use PayPal. One that I dealt with for over 19 years and now has more than 8,000 employees began offering PayPal about 5 years ago.
      Yes, it's true. Although there are cultural differences, more and more Chinese suppliers are becoming open minded and they are learning to get used to western style business credibility. For instance, many Chinese suppliers are willing to offer payment terms such as T/T xxdays after shipment arrived to their overseas customers.

    9. FISBIZ is offline

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      #18
      To do business with a new supplier, I strongly suggest to divide big order into smaller ones and use the safe payment term L/C. In China there are many fraud suppliers and you cannot recognize the reality of them at all.

      I have one customer told me about his bad experience to buy from a fraud supplier. The customer met this supplier in a famous B2B website and the supplier was even a Golden member of that B2B website. The customer tested samples and were really satisfied, so they placed an order about USD17, 000. However, after receiving the goods they found all goods were fake. The goods were totally different with samples, and packages were in very low quality.

      We visited this supplier's office address, but found everything was fake. This supplier did not exist at all, although we knew it was really a registered export company with 500,000RMB registering capital.

      Then we called the police and also sent claim to CCIP. Unfortunately, no goverment authorities would like to help on this matter.

    10. experience is offline

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      #19

      Quote:

      Originally Posted by FISBIZ
      To do business with a new supplier, I strongly suggest to divide big order into smaller ones and use the safe payment term L/C. In China there are many fraud suppliers and you cannot recognize the reality of them at all.

      I have one customer told me about his bad experience to buy from a fraud supplier. The customer met this supplier in a famous B2B website and the supplier was even a Golden member of that B2B website. The customer tested samples and were really satisfied, so they placed an order about USD17, 000. However, after receiving the goods they found all goods were fake. The goods were totally different with samples, and packages were in very low quality.

      We visited this supplier's office address, but found everything was fake. This supplier did not exist at all, although we knew it was really a registered export company with 500,000RMB registering capital.

      Then we called the police and also sent claim to CCIP. Unfortunately, no goverment authorities would like to help on this matter.
      Unfortunately there are numerous cases of fraud reported, even involving Gold suppliers. This is why I teach safe sourcing using a small number of sites that I know to be safe.

      I ran an importing business for 22 years before retirement, and I was never defrauded by any supplier in China (or the other countries I dealt with). None of my franchisees in 4 countries were defrauded either.

      It is essential to do careful due diligence, but that is much easier when you use a site that does REAL due diligence before listing suppliers. That is why I only recommend a small number of sites.

      The free sourcing sites only verify supplies by checking that the business actually exists. Gold suppliers do not earn that status; they buy it. One of the biggest sites has been discounting their Gold status cost by 90% for quite a long time, so most suppliers will pay that small amount to give the impression they are good to deal with.
      To learn safe overseas sourcing and how to buy small (or large) quantities at best prices see→ http://provenchinasourcing.comLearn to find genuine manufacturers and negotiate small orders at prices way below what wholesalers charge. Written after my health enforced retirement and provides insider information from veteran with experience exporting 1978-1987 importing since 1987 Learn to import the easy way

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