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    1. Carzzzz is offline

      Join Date
      Dec 2010
      United Kingdom
      United Kingdom
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      Dealing with Clearance Delay - Is It Normal for Goods to be Held by Customs

      My order has a status of “clearance delay” – is this customs holding my shipment? Is this normal?
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    2. PatrickTwist is offline

      Join Date
      Dec 2010
      United Kingdom
      United Kingdom
      7 Times in 7 Posts
      The status of clearance delay could be for a number of reasons.
      • If the shipment arrived over a weekend there could be a wait line for customs to process the shipments.
      • If there was any paperwork missing customs may delay the clearance while the paperwork is located.
      • If the shipment is suspicious or does not meet regulations it could be delayed while determining if the shipment is legal.
      • If there is no VAT registration or if you do not have a Pseudo TURN (Trader Unique Reference Number) the shipment can be delayed.

      For normal shipments the delay is typically no more than a day. But if the clearance delay lasts for more than a day you should ring Customs with your Airway bill information and find out what the issue might be.
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