Welcome to the WholesaleForum.com! Sign in or Register Free to benefit from our full range of free services

Welcome to Wholesale Forum.comWelcome ToWholesale Forum.comFind wholesale buyerstrade buyers and wholesale offers free

For Buyers

Wholesale Forum is the fastest growing online business community dedicated to retailers, auction sellers, surplus and overstock buyers needing a quick and safe solution for sourcing trade stock. Join our free and friendly forums today and gain knowledge, offer your advice, and discover new partnership opportunities:

For Suppliers

For wholesalers, dropshippers, manufacturers, distributors and trade services providers. Advertise your business today on WholesaleForum.com for free to reach potential trade buyers on a more personal level. Promote your latest offers, interact with buyers in real time, distinguish yourself as an expert in your field, and attract sales instantly.

Sign up now More benefits for Buyers
Sign up now More benefits for Suppliers
Post Reply
Page 1 of 2 1 2 LastLast
    1. Bob_Ohio's Avatar
      Bob_Ohio is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      134
      Thanks
      0
      Thanked
      3 Times in 3 Posts
      #1

      How To Handle A Non-Paying Ebay Buyer

      Lately, I’m facing a lot of problems with my eBay buyers. This month alone two buyers didn’t pay me for the purchases. I need some advice on how I should deal with such non-paying buyers. Thanks a lot.
      Over 150,000 Verified Sources + Deals 95% Off MSRP + Free Website!

    2. Blackjack is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      146
      Thanks
      3
      Thanked
      1 Time in 1 Post
      #2
      This is a common problem on eBay. Many buyers bid for products and after winning the auctions, they disappear. You can’t ignore such issues as even if you don’t deliver the product for which the buyer has not paid, you will have to pay the listing fee and Final Value Fee, which could be very high. Therefore, you’ve to approach such cases very tactfully.

      Here are some steps that you should follow if you don’t receive payment from a buyer:

      1. First of all, you need to appreciate that there could be some genuine reason for the non-payment like, the buyer is sick or he is very busy with something urgent. Therefore, you shouldn’t lose your cool if a buyer has not paid. After a bidder wins an auction or a buyer places an order for a product, send an email to confirm the order. In this e-mail, inform the buyer about the payment deadline for the product and the different payment options available to him.

      2. If you don’t receive any response to your e-mail or the buyer doesn’t pay within three days after the purchase, send a reminder e-mail to him. You could even call the buyer and ask him to pay up.

      3. Even after sending reminders, if you don’t hear from the buyer or the buyer is making excuses, open an unpaid dispute with eBay. When you open this dispute, then eBay is responsible for dealing with the buyer regarding the non-payment.

      4. If you don’t receive the payment within four days of opening the dispute, even after the intervention of eBay, you could close the case. As soon as you close the case, eBay will pay your listing and Final Value Fee. But remember if you don’t close the case, you won’t get your fees back.

      5. Once the case is closed, you can list your item on eBay again.
      Want To Be An eBay Powerseller?
      This is the Service You Need.

    3. Youngfrank is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      70
      Thanks
      0
      Thanked
      1 Time in 1 Post
      #3
      One method that really works for me is my positive tone in the order confirmation and reminder e-mails. For instance, I sometimes write, “Congratulations on getting such a wonderful deal.” This makes the buyer realize that he has got something good for cheap and he should grab it fast. This ensures that I get my payment within a reasonable time period.

    4. Latinrose's Avatar
      Latinrose is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      147
      Thanks
      1
      Thanked
      0 Times in 0 Posts
      #4
      Good idea.

    5. Bob_Ohio's Avatar
      Bob_Ohio is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      134
      Thanks
      0
      Thanked
      3 Times in 3 Posts
      #5
      But what’s the eBay stance against the non-paying buyers? Though by pursuing a dispute process, I’ll get my fees back, but who’ll compensate me for the lost efforts and time. There is a lot of work that goes into selling an item. Don’t you think that such buyers could eat a lot of your time? First you spend time on selling items to them, then, on getting payment from them followed by opening a dispute.

    6. Harry_shipper's Avatar
      Harry_shipper is offline

      Join Date
      Aug 2010
      Location
      United States
      United States
      Posts
      91
      Thanks
      0
      Thanked
      2 Times in 2 Posts
      #6
      Yeah, you’re right. Following the buyers for payments is time-consuming. If a buyer has a few cases of unpaid disputes, then eBay reserves the right to suspend his account.

    7. Bluewonder is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      335
      Thanks
      0
      Thanked
      15 Times in 14 Posts
      #7
      If a buyer has three unpaid item disputes against him, his account is suspended. However, eBay doesn’t charge such buyers any penalty. Had that been the case, there would have been fewer instances of payment defaults.

    8. Latinrose's Avatar
      Latinrose is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      147
      Thanks
      1
      Thanked
      0 Times in 0 Posts
      #8
      Yeah, I agree with you. There is no penalty if the buyer doesn’t pay. Moreover, there is also a risk of retaliatory feedback from the buyer if you send him follow up e-mails for payment. I don’t understand why ebay doesn’t allow sellers to leave negative feedback for non-paying buyers.

    9. Bluewonder is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      335
      Thanks
      0
      Thanked
      15 Times in 14 Posts
      #9
      Here are a few tips to guard yourself from non-paying buyers.

      1. You could restrict the type of bidders for your auctions. Like, you could ask that you wouldn’t do business with buyers who have a non-paying history or negative feedback. This would somewhat prevent you from fraud buyers.

      2. Don’t ship merchandise until you receive the payment for it.

      3. Use an automated system to send order confirmation and reminder e-mails. This would make your work easy.

      4. You should put all your non-paying buyers in the blocked bidders list. This will prevent you from future hassles to a certain extent.

    10. Latinrose's Avatar
      Latinrose is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      147
      Thanks
      1
      Thanked
      0 Times in 0 Posts
      #10
      Great tips! I just want to know how I can set buyer’s requirements.

Sign Up Now

Got something to say? Sign up now and join the discussions.

Post Reply
Page 1 of 2 1 2 LastLast

Tags for this Thread

Similar Threads

  1. Buyer Unwilling to Pay in Advance - Any alternatives to paying up front?
    By Shipper_calif in forum Payments & Finance Discussion
    Replies: 18
    Last Post: 03 Aug 2010, 06:46 AM
  2. eBay buyers not paying straight away - How to deal with late payers
    By Iucounu in forum eBay, Amazon & Online Marketplaces Discussion
    Replies: 16
    Last Post: 05 May 2011, 05:34 AM
  3. Why did EBay change the Buyer Protection Policy and what is it all about?
    By Sammie in forum eBay, Amazon & Online Marketplaces Discussion
    Replies: 19
    Last Post: 09 Nov 2010, 08:15 AM
  4. eBay dispute - Unreasonable and abusive buyer
    By sarah84 in forum eBay, Amazon & Online Marketplaces Discussion
    Replies: 3
    Last Post: 05 Aug 2011, 10:59 PM
  5. Tips on improving buyer confidence and better promotion on eBay
    By QuentinC in forum eBay, Amazon & Online Marketplaces Discussion
    Replies: 3
    Last Post: 11 Jan 2011, 07:30 AM
  6. How can I handle bad buyers from eBay buyers abuse?
    By Littleflower in forum eBay, Amazon & Online Marketplaces Discussion
    Replies: 7
    Last Post: 22 Oct 2010, 05:51 AM
  7. When PayPal Buyer Protection Protects You As A Buyer
    By SEOSuperMom in forum Safe Trading Advice & Due Diligence Discussion
    Replies: 0
    Last Post: 12 Oct 2010, 03:32 AM
  8. Paypal Buyer Protection - When Does Paypal Protect Me As A Buyer?
    By Suzy 66 in forum Safe Trading Advice & Due Diligence Discussion
    Replies: 16
    Last Post: 23 Sep 2010, 12:33 AM
  9. Do you know how to handle money?
    By wholesaleinsight in forum Payments & Finance Discussion
    Replies: 0
    Last Post: 28 Jan 2010, 01:08 AM
  10. How to handle returns with a dropshipper
    By Mhallaway in forum Dropshipping Discussion
    Replies: 2
    Last Post: 09 Dec 2010, 03:19 AM

My Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
All times are GMT -4. The time now is 11:20 PM. - Fixed Width