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    1. sell4me is offline

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      #1

      Does a seller have to refund return shipping if the item is not as described?

      If the seller describes the item wrongly, and you get something other than was described, should the seller have to pay the return shipping too? This goes for both buyers and sellers. So buyers, would you make them pay? And sellers, would you pay it?
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      WholesaleForum is offline

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      #2
      Just to clarify, here we are referring to consumer protection regulations for merchandise purchased at a distance, regulations which differ from those applied to goods purchased at a store. Because with distance purchasing the buyer has no means to inspect the merchandise, goods ordered at a distance grant buyers additional protections which allow them to return the ordered merchandise for any reason.

      If the buyer is returning the merchandise because it is no longer wanted, then he/she has to cover the return shipping costs.

      If however the product was received by the buyer as:

      - damaged, or;
      - not as described (for example, missing parts that would be expected to be included)

      then it is the seller's responsibility to cover return shipping costs.

      Consumer protection laws vary between countries, states, and regions. There is a lot of useful information at Consumer protection - Wikipedia, the free encyclopedia and for US resellers at FTC Bureau of Consumer Protection - Consumer Information and http://www.ftc.gov/bcp/edu/pubs/consumer/general/gen20.pdf
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    3. Newtome is offline

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      #3
      I think e-bay would make them return the shipping cost too if the product was not as described. Other than that you can return product if the buyer tells you that you can without getting the shipping costs back. That is what I see on a lot of the auctions I see.

    4. sell4me is offline

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      #4
      That's good to know. If the seller puts up a fight, do you leave negative feedback then? Like even if eBay makes them pay for it.

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      #5

      Quote:

      Originally Posted by sell4me View Post
      That's good to know. If the seller puts up a fight, do you leave negative feedback then? Like even if eBay makes them pay for it.
      Why add negativity to this world. If your issue is fixed, forget about it and move on.

    6. adamm is offline

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      #6
      Whenever I order a product on E-Bay, I print out the original "ad" that I'm Buying from with a time and date stamp on it so I have proof of the product description just in case something goes wrong. As far as negative feedback for the seller? If it comes to pass that the seller was in the wrong, E-bay will assign them a negative rating automatically. The buyer doesn't have to do anything in that regard.

    7. nigel is offline

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      #7
      I look to see what their rating is. If they've been selling for 5 years with no negative feedback, you can rest assured you'll be getting what you pay for.

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      #8

      Quote:

      Originally Posted by adamm View Post
      Whenever I order a product on E-Bay, I print out the original "ad" that I'm Buying from with a time and date stamp on it so I have proof of the product description just in case something goes wrong. As far as negative feedback for the seller? If it comes to pass that the seller was in the wrong, E-bay will assign them a negative rating automatically. The buyer doesn't have to do anything in that regard.
      Doesn't eBay store a copy of the original listing for 90 days? Also eBay doesn't allow the seller to modify a listing, only to add to it at the end of the listing. Any additions are clearly marked with a timestamp indicating when the additional information was submitted, and they are clearly separated from the original listing graphically.

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