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    1. Desiredgifts is offline

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      #1

      Buyer wants refund and postage return covered

      Hello all

      Have been a long time seller on eBay and for the first time encountered a problem.

      A buyer isn't happy with the item and wants to return the item. Only they have told me that I must pay for the return costs so they are not out of pocket.

      What do i suggest?
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    2. stephen hewitt is offline

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      #2
      Do you show your returns policy on your listing?

      "Buyer responsible for all return costs" or something else.

      If you do not show your returns policy, you are probably liable under the distance selling regulations and if you refuse to pay you will obviously receive negative feedback.

      How much money is involved? Why not just take the hit? Or if it does not matter you decide.
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    3. tkdirect917 is offline

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      #3

      Quote:

      Originally Posted by Desiredgifts View Post
      Hello all

      Have been a long time seller on eBay and for the first time encountered a problem.

      A buyer isn't happy with the item and wants to return the item. Only they have told me that I must pay for the return costs so they are not out of pocket.

      What do i suggest?
      Did you post on your Ebay listing "no returns" at all?

      I would let them know, that buyer is responsible for shipping costs back to you as you described the item exactly as they received it, it's basically not your fault they just "didn't like it".

      I know we all risk the dreadful "NEGATIVE" on Ebay and it's sad how hard we all have to watch our p's and q's with everything that comes out of our mouths, but I still don't believe we should all have to "PAY" for a positives we receive on there!!

      Also just for future reference, I would definitely add in your listings that the buyer is responsible for return postage if the customer is not happy with the purchase or doesn't like the item but it's not your fault they don't.

      Hope this helps! I would reword this obviously but just a rough idea for next time!!

    4. Thank you for this post:

      ituf (26 Aug 2014)

    5. frank225 is offline

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      #4
      I have had this happen. When you sell an item do you offer refunds? If you offer refunds it usually tells the buyer that they are responsible for return shipping. In each of my auctions I put at the end that I accept returns within 14 days but I also write that the buyer is responsible for return shipping

    6. WholesaleMod's Avatar
      WholesaleMod is offline

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      #5
      Hi Frank,

      Welcome to Wholesale Forum

      Thanks for sharing your experience. Regulations vary worldwide, for example EU sellers are required by law to accept returns and refund return postage costs under distance selling regulations. In the US on the other hand it is possible to define the terms of each sale independently, and the buyer will be bound by those terms (which must of course still be reasonable - if a product is misdescribed by a US seller, the seller is liable for misrepresenting the product).

    7. Thank you for this post:

      snicelcd (09 Oct 2012), alholdings (10 Jul 2016)

    8. dennyhan is offline

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      #6
      I think all sellers should understand their customers' point of view. Of course we should understand each other. We can take some mins to discuss, and maybe we can come to a good agreement. Money is not important for sellers and buyers. The buyer just wants to get a good reply and fast to solve the problem. This is my own opinion.

      Thanks!

    9. hereforfun is offline

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      #7
      Looks like you've only two choices, first to cover his return postage second not cover and receive neg. By the way here in Europe PayPal won't care much about your return policies as they have their own.

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