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    1. Bad Leroy_Brown is offline

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      #1

      How Do Returns Work with Dropshipping?

      I have been looking at dropship companies, and am thinking that this might be good to have some extra money for me and my family. I can find a lot of information on the different dropship companies, but I am looking for advice on how to handle returns to the dropshipper. I know there are going to be complaints and I donít really get how to handle returns. Any advice?
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    2. Toshibageek is offline

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      #2
      I assume that different wholesale dropshipper companies have different ways of handling the returns to a dropshipper. The warehouse I deal with, which is based in Canada, is fairly strict but I like that because if someone is going to complain about their purchase, they only have a short amount of time in which to do it. My dropshipper offers a 30-day warranty from time of purchase.
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    3. SchnauzerGirl is offline

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      #3
      Hey Leroy - I think I remember you from another blog! Who could forget a name like that?! Ha ha ha! Anyway returns to the dropshipper are not a big deal! Like you said, there are going to be problems, but if you find a good company, it’s not a biggie!

      The company I use is based in China and only deals in electronics - when I have a complaint from someone on my EBay store, I have to open a ticket and see if they can fix the prob with their customer support. If not, then my customer returns the product to me first, and then I can send it on to China.

      Sometimes, if I have some back stock of the thing they are returning, I will send them that, to keep them happy because, as you might imagine, it takes a long time to get things back from China! But, I like my company that I deal with because they have a 12 month warranty on their products. I think it makes people feel better to have a long warranty on the stuff they are buying. Does that help you?

    4. BatonRougePawPaw is offline

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      #4
      I was looking to figure out how to dropship too, but I didnít know that it was from a bunch of countries. How many countries do that?

    5. Bad Leroy_Brown is offline

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      #5
      Hi SchnauzerGirl - I remember you too, that’s kinda funny. Yes, your information does help - I thought they would all be the same - I mean, I didn’t think that dealing with returns to the dropshipper would have different rules to it.

    6. Oz GreatnPowerful is offline

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      #6
      There are many countries that host dropship companies. India, Thailand, Canada, China, Hong Kong, Germany - really any country where items are manufactured has a dropshipping company.

      You might want to take a look at WorldWideBrands or eSources (Dropshippers and Dropshipping Wholesale Suppliers in UK - Wholesale Dropshipper & Dropshipping Directory and Dropshippers and Dropshipping International Wholesale Suppliers - Wholesale Dropshipper & Dropshipping Directory) - they have several links to the companies, not the middlemen that sell for them. You will get a good feel for what dropshipping is by looking around there.

    7. SchnauzerGirl is offline

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      #7
      Oh good, ha ha ha! I did forget to tell you that when I was looking for a good dropshipper, I did run across some that make you pay a restock fee!

      Be careful to read their return policies when you are thinking about using one certain shipper because you don’t want to pay for your returns to the dropshipper!

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