Welcome to the WholesaleForum.com! Sign in or Register Free to benefit from our full range of free services

Welcome to Wholesale Forum.comWelcome ToWholesale Forum.comFind wholesale buyerstrade buyers and wholesale offers free

For Buyers

Wholesale Forum is the fastest growing online business community dedicated to retailers, auction sellers, surplus and overstock buyers needing a quick and safe solution for sourcing trade stock. Join our free and friendly forums today and gain knowledge, offer your advice, and discover new partnership opportunities:

For Suppliers

For wholesalers, dropshippers, manufacturers, distributors and trade services providers. Advertise your business today on WholesaleForum.com for free to reach potential trade buyers on a more personal level. Promote your latest offers, interact with buyers in real time, distinguish yourself as an expert in your field, and attract sales instantly.

Sign up now More benefits for Buyers
Sign up now More benefits for Suppliers
    1. B. Blunt is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      8
      Thanks
      0
      Thanked
      0 Times in 0 Posts
      #1

      Handling Angry Customers Due To Drop Shipper Out of Stock

      Received a second sale and Iíve aggravated the customer. He ordered something that I hadnít realized was out of stock. I check with my dropshipper, and it ship until two weeks later, so I said he can exchange his order for something else or go through with a refund. Anyway, he refunded but was snarky about by saying how can I sell something that I donít even have in stock.
      Want To Be An eBay Powerseller?
      This is the Service You Need.

    2. Major Supplier is offline

      Join Date
      Oct 2009
      Posts
      44
      Thanks
      0
      Thanked
      0 Times in 0 Posts
      #2
      Not a good start but at least youíre doing something, and you can learn from this to improve your service in the future. Itís all about learning from your past experiences and improving upon them.
      Over 150,000 Verified Sources + Deals 95% Off MSRP + Free Website!

    3. Mr. Moore is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      28
      Thanks
      0
      Thanked
      2 Times in 2 Posts
      #3
      Try putting a disclaimer somewhere that reads ďDue to a high volume of orders. Products are subject to availability at the time of processing.Ē

      Then describe the proper actions for out of stock merchandise. Donít forget to make sure they accept your terms and conditions.

    4. bryceworld is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      17
      Thanks
      0
      Thanked
      0 Times in 0 Posts
      #4

      Quote:

      Originally Posted by Mr. Moore View Post
      Try putting a disclaimer somewhere that reads ‚ÄúDue to a high volume of orders. Products are subject to availability at the time of processing.‚ÄĚ

      Then describe the proper actions for out of stock merchandise. Don’t forget to make sure they accept your terms and conditions.

      That’s a good idea. Thanks Mr. Moore

    5. EnternationalTrader is offline

      Join Date
      Oct 2009
      Location
      United States
      United States
      Posts
      55
      Thanks
      0
      Thanked
      7 Times in 3 Posts
      #5
      If I get an out of stock product, I source it from elsewhere, even if I make little or no profit at all, even buying it at retail if I have to. The customer gets what they wanted, and they will come back again. You learn and grow as you go along and the more time you learn the more you will earn.

    6. buyinbulk is offline

      Join Date
      Oct 2009
      Location
      United States
      United States
      Posts
      41
      Thanks
      0
      Thanked
      2 Times in 2 Posts
      #6
      I go through this all the time with my site. Whenever this happens, I send the customer an email listing all the items they can buy. This gives them the chance to spot products they didnít see before, and it shows youíre trying hard to serve them by giving them another alternative.

    7. Jed Genzo is offline

      Join Date
      Jul 2010
      Location
      United States
      United States
      Posts
      9
      Thanks
      0
      Thanked
      0 Times in 0 Posts
      #7

      Quote:

      Originally Posted by buyinbulk View Post
      I go through this all the time with my site. Whenever this happens, I send the customer an email listing all the items they can buy. This gives them the chance to spot products they didn’t see before, and it shows you’re trying hard to serve them by giving them another alternative.
      This happened to me before but due to the dropshipper closing up shop, and me not knowing about it. Afterwards I found the same item online from another company and to save my reputation, I bought it and sent it to my customer with no profit at all except to have a smooth transaction.

Sign Up Now

Got something to say? Sign up now and join the discussions.

Similar Threads

  1. Replies: 2
    Last Post: 05 May 2011, 03:17 AM
  2. Dealing With Difficult Customers, Angry Customers and Just Plain Rude Customers
    By wholesaleinsight in forum Business Articles & Resources
    Replies: 0
    Last Post: 10 Sep 2010, 04:51 PM
  3. Replies: 1
    Last Post: 23 Dec 2011, 07:03 AM
  4. Amazon pending orders - Forced to hold stock due to unverified buyers
    By Bobbybee in forum eBay, Amazon & Online Marketplaces Discussion
    Replies: 5
    Last Post: 08 Jul 2011, 04:05 AM
  5. Mobile phone drop ship supplier - Drop shipper of Cell phones
    By Joannesp in forum Dropshipping Discussion
    Replies: 1
    Last Post: 02 Sep 2011, 05:00 AM
  6. A2zjewellery.co.uk drop shipper review - Legitimate drop ship supplier or not
    By SpongeBobSquarePants in forum Wholesale & Dropshipping Reviews
    Replies: 0
    Last Post: 27 Sep 2011, 02:25 AM
  7. Guitar drop shipper UK - Musical instruments drop ship supplier
    By chill2 in forum Dropshipping Discussion
    Replies: 1
    Last Post: 18 Jan 2012, 05:27 AM
  8. Electronics drop shipper needed UK - Drop ship suppliers
    By mactrad ltd in forum Dropshipping Discussion
    Replies: 1
    Last Post: 15 Sep 2011, 11:41 AM

My Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
All times are GMT -4. The time now is 03:05 PM. - Fixed Width