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    1. Samms is offline

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      #21
      Iíve heard of other similar systems that send automated emails to the customer. Does Linnworks do that?

    2. Judazz is offline

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      #22
      Yes, and in addition to the normal email youíd send when an order is first despatched, you can set the system up so that automated emails get sent to the customer when an order is returned, exchanged or resent. It will even let you attach a PDF of the invoice and a copy of a return form.

    3. Samms is offline

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      #23
      What about reports? I need to be able to see how my various sales channels are performing.

    4. Judazz is offline

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      #24
      You can get all sorts of reports and dashboards to review and analyse your performance. Iím sure you know, but the reports are great marketing tools, if you know how to use them to your benefit.

    5. Samms is offline

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      #25
      So, tell me the bad newsÖ how much does all this cost?

    6. Judazz is offline

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      #26
      Well, different levels of service have different prices so youíll just have to decide whatís best for you. To give you an idea you can pay a one-time charge of £890.00 for the software and license. Of course you install and manage it all yourself and will then need to pay annually for license renewal updates, something like £200.00.

      Or, you can pay for a monthly subscription. For £47.00 a month you get their full support, all updates, no database installation, no renewal fees. Tech support can access your own system for more expeditious support, etc.

    7. Samms is offline

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      #27
      So itís one extreme or the other?

    8. Judazz is offline

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      #28
      They have a lesser monthly subscription but with that one youíre still doing all the database installation, backup and networking yourself. And, their tech support engineers canít access your system in the event you had an issue.

    9. SellerTom is offline

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      #29
      I pay for the full monthly service subscription. Iím really glad I decided to go that route. While I can certainly sell, I know nothing about connecting networks. Iíd highly recommend it.

    10. Samms is offline

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      #30
      Thanks all.

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