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    1. Free_rob is offline

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      #1

      Inbound into US Customs - Your item is being processed by United States Customs

      Iíve had shipments processed through customs without any problems till now. I have one package waiting in customs right now and the message I keep getting whenever I check the status is ďYour item is being processed by the United States Customs.Ē What does this mean? Does this typically happen to items that are inbound to US Customs?
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    2. Billy777 is offline

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      #2
      That depends on a few things. What the shipment contains and the origin of the shipment are two things that can generally hold things up.

      ē Branded Items

      Any items that are unlicensed get flagged (particularly if the senderís address is from China). In this case, customs thinks the items are counterfeit. There are several courses of action they will take. First, they might contact the company to see if you are allowed to import their product. Second, they might ask the company to send a sample for comparison. Third, if it turns out that the goods are counterfeit; customs will destroy it and let you know about it through a letter.

      Itís also possible, in this case, that the company itself could take legal action against you.

      ē China

      Fakes out of China are high on the customs authority radar, along with weapons and drugs. To be safe, donít deal with wholesalers out of China hawking branded items.
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    3. Aquarius is offline

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      #3
      That is a normal process basically, as all goods shall be processed through customs. If you keep checking many times in a day, it doesn't mean too much. However, if you check in a few days and you get the same result, it normally means your parckage is on hold with the customs and they are checking your parcel. In this case, you'd better contact your courier (like DHL, Fedex) to get the update on your parcel. And if nothing is illegal with this parcel, you might need to pay some tax or duty at the end, if that is the case.

    4. Free_rob is offline

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      #4
      The shipment did not contain any branded items or clothing; they were all children’s goods, toys, puzzles, balls, software games, etc.

      If I don’t see the shipment moving, what can I do about it?

    5. Silvia 114 is offline

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      #5
      If you don’t see progress, you can do a couple of things.

      1. Call the post office. You can file a claim for the shipment and USPS will look into it. Call 1-800-ASK-USPS (1-800-275-8777). It’s possible that they’ve received the package but haven’t updated the information in their tracking system too. If the item remains unclaimed (i.e., you don’t do anything about it), it will be returned to the sender’s address.
      2. If you pay via PayPal, you can file a claim with them.
      3. If you used a credit card, file a complaint with the credit card company.

      Any one of these actions will get the ball rolling and you can either get a refund from the supplier or have the item resent. However, be aware that filing a complaint against the supplier could result in a discord and potentially sever the relationship. Be prepared for this.

      I filed a few claims in the past, though, and most suppliers have been pretty decent about it. It is just a part of the customs process: things are stolen, lost, held up, etc.

    6. Clarke_2223 is offline

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      #6
      In my experience, the carrier you use makes a huge difference. FedEx has the best reputation for international deliveries, while USPS is known for delays. How was the parcel shipped?

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      #7
      There are endless reasons why a shipment gets detained.

      1. Bad weather.
      2. Means of transportation like a slow boat.
      3. It could be stuck in China, and they don’t offer “reasons” or “status” of parcels.
      4. The package could be in a container shipment with other items that have been flagged. This slows down the process.

    8. Silvia 114 is offline

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      #8
      When shipping internationally, I’ve learnt that it is vital to have all documents filled correctly. Items can be detained for incorrect information on the forms. Customs might flag an item to determine its true value. Alternately, you may owe taxes. In these cases, they’ll let you know via a letter.

      Some people think it’s easier to just ship within the US, but I do not find that to be true across the board. If your wholesaler is reputable and you are not shipping anything illegal, you’ll get your package, although occasionally, there may be minor headaches.

      Just so you know, customs checks every package. The process takes time. If you don’t have any illegal items, then nothing is awry. Packages have been known to disappear, but I guess that’s just part of the business.

    9. Clarke_2223 is offline

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      #9
      Customs posts that message for a variety of reasons: whenever the parcel changes hands (from one country to the next); whenever it stops or is no longer in transit; or, whenever it changes transportation modes.

    10. Free_rob is offline

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      #10
      I’ve heard that DVDs can often be difficult to move through customs. Why is that? Is it possible that the software was flagged? I can’t imagine why toys would be flagged.

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