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    1. ARMALIK is offline

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      #1

      DHL shipment on hold - Why are my items held

      Does anyone know about the shipment on hold through dhl?
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    2. WholesaleMod's Avatar
      WholesaleMod is offline

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      #2
      Hi Armalik,

      Welcome to Wholesale Forum

      There can be lots of reasons why DHL or customs would hold your shipment. Could you give us a bit more information so that we can investigate why they are holding you shipment?

      Where is your shipment coming from and going to? What kind of items are they?

      Thank you
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    3. aussieimporter is offline

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      #3
      same thing happend to me? did your shipping end up going through?

    4. cliffbao is offline

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      #4
      If you think that your products are legal and have no problems, then you should start a case.

      One of my customers imported some adult toys to the US, the people from DHL asked for FDA certificates when they didn't even know what was in the package.

      He started a case, because he believes adult toys don't need an FDA to clear customs. DHL change the person who was handling this and shipped the package to his address that same day.

    5. Thank you for this post:

      WholesaleForum (04 Aug 2011)

    6. aussieimporter is offline

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      #5
      Hi,

      Sorry about the late reply and thanks, they were electrical items.

      All good, it was just random check.

      cheers

    7. billl is offline

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      #6
      The reasons that your product is being held by customs may be many, usually it has to do with safety, regulations etc... we would need more information to identify what the problem is.

    8. Mike Liu is offline

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      #7
      Hold will be not a long time after checking everything, Usually DHL will ship the package the same day if ok.

    9. del10piero is offline

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      #8

      Quote:

      Originally Posted by aussieimporter View Post
      Hi,

      Sorry about the late reply and thanks, they were electrical items.

      All good, it was just random check.

      cheers
      Hi! Aussieimporter, it sounds good everything goes well, please remind make sure there is not batteries inside your electrical items package, otherwise the customs would hold your goods, but it was just random check, no need to worry about it, the shipment will be update at the same day, good luck!

    10. displayonacrylic is offline

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      #9
      What items are you importing?

      There are many reasons for the products to be held by Customs. Maybe they are illegal, or counterfeit. So it depends on these factors.

      You should contact the local customs and ask, then know how to deal with it in case such a problem occurs next time.

      God bless you.

      Judeon

    11. cherry.boy is offline

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      #10
      I think your shipment is under custom authorities. I had send some sports kit bags to Canada through DHL. My shipment was weighing 36Kg. They hold the shipment for more then 2 weeks. But that's not all he paid some custom duty on it.
      You should contact DHL by calling them or visit nearest office and ask them to sort out your shipment. They will better assist you. Keep intouch with them

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